常见问题
Ticket Booking
1. How many tickets can I order in one transaction?
You are allowed to buy up to 12 tickets per transaction. The maximum number of tickets available can vary from time to time.
2. How can I confirm the ticket I ordered has been purchased?
An email confirmation containing details of your order will be sent to you.
3. I booked a ticket through the website but did not get a confirmation email?
Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail. Alternatively, please contact us at 65918871 or email to [email protected].
4.Can we cancel or change my ticket?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.
Payment
1. What payment methods are available to order tickets?
Currently the available payment method is Credit Card. We will add other payment options in the near future.
2. My booking has failed, but my credit card has been debited? What should I do?
This is a very rare situation and can occur in case of network fluctuations at the place at the time of transaction confirmation. Kindly contact us at 65918871 with us or email us at [email protected].
3. Refunds have not returned to my credit card limit.
Depending on the policies of each bank, it can sometimes take up to 15 business days for the reversal to take effect. Kindly contact us at 65918871 with us or email us at [email protected].
4. When I enter my credit card information, the website asks for a CVV code. What is the CVV code?
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.
- For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
- For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.
5. My booking has been rejected, but my credit card has been charged? What do I do?
This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.
6. The refund has still not been credited in my credit card account.
As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.
7. In spite of several reminders, the refund is still not reflecting on my card.
As per our company's policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to contact us on us on +65 65918871, chat with us or email us and we will take this up on priority with the bank to ensure the refund is done immediately.
Troubleshooting
1. I tried to order my ticket, but the drop-down list didn't work. What should I do?
Please try refreshing the page once and delete your browser cache. If you still have problems, please contact us at 65918871 or email us at [email protected] and we will immediately check.
2. What is the best browser with BookMyShow?
Our website currently supports Mozilla Firefox, Google Chrome, Apple Safari, Opera and we are trying to add support for other browsers as well.
3. Why is this website slow?
We have optimized the website speed, to offer the best experience for customers, we also ask you to occasionally check your internet connection with an Internet Service Provider.
4. What should I do if my booking is not finished?
We apologize for the inconvenience if this happens. If your order process fails during the payment process, we will notify you if an error has occurred and return the deducted amount within 3 weeks.
5. I have booked a ticket through BookMyShow, but the event has been canceled. How do I get a refund (Refund)?
If there is a cancellation, the funds will be returned to you within 1 week. If it has been more than 1 week and the funds have not been received, please contact us at 65918871 or email us at [email protected]